Posts tagged clientele
6 Steps To Handling Refund Requests & Negative Reviews
6 Steps To Handling Refund Requests & Negative Reviews

When I first started out in the industry, no one ever taught me how to properly handle refund requests or negative reviews. The thought of one made me so anxious.

I had so many questions…

  • What would I say?

  • How would other people react?

  • Would people think I’m a failure?

  • What if no one ever wants to see me again?

  • What should I do to make them happy?

And no one was giving me any answers.

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The Anxious Creative, for solopreneurs, businessDawn Bradleydawn bradley, dawn bradley hair, she wanted a refund, hairstylist business behind the chair, hair, hair color, salon education, hairstylist, hairdresser, hair salon, salon business tips, hairstyle, balayage, hair colorist, salon marketing, beauty salon, how to build a clientele as a hairstylist, how to get clients in your chair, hairstylist marketing, hairstylist business tips, hair stylist, refund request, clientele, problem clients, customer service, customer is always right